Let’s get you online!
Welcome to Quic Broadband!
Getting you connected is as easy as following these three simple steps!
Connect your router
Connect the WAN port of your router into your ONT.
In most cases, this will be port 1 of the ONT, but check your welcome email from us, as this may be different!
Login to your router
Grab a device (easiest with a computer), hardwire to your router or connect via WiFi, and login to your router.
Instructions on how to connect and login to your router should be located somewhere on your router (usually on a sticker on the bottom of the device)
Configure your router
Now for the exciting bit – configuring your router for Quic!
Exactly how to do this varies widely between routers, but you’ll want to find somewhere to do a Quick Setup or modify WAN settings. You should find fields asking for the details below to connect to the Quic network:
VLAN: Untagged by default (unless you have specified VLAN 10)
Connection Type: PPPoE
If you’re wanting to use IPv6, a /56 prefix is delivered to you by DHCPv6-PD.
You’re good to go!
With the above settings in place and correct, you should be online!
If this is not the case, double check your welcome email to ensure the date/time we’ve said you’ll be online has past. If so, double check all settings are correct and give your router a reboot.
If after this you’re still facing problems, feel free to consult our support documentation which may help. While rare, there could be an issue with the LFC or provisioning of your circuit and a fault may need to be lodged, which our support documentation will step you through how to do.