In a series of improvements from customer feedback, we’ve now improved our network status page and incident reporting, to keep you informed of when things aren’t working as they should be.
As much as we strive, plan, and work hard to ensure a reliable service all the time, the reality is that no-one can claim 100% uptime, and 💩 does indeed happen (usually at the worst possible time too!)
Previously, these incidents were displayed directly on our website, which not only caused a delay as they were polled from internal systems, but also went down whenever our website did – not ideal!
This has now been hosted externally, and is obtaining information live from our backend systems.
You can now also subscribe to incident updates to be informed of any upcoming network maintenance, as well as any incidents happening in the core network.
You can visit our new status page either through the website as normal, or by going to https://status.quic.nz