Quic’s new network is finally here!
After months of planning, an unsuccessful initial migration attempt, a rollout rethink and a subsequent two maintenance windows completed, Quic has officially moved all connections onto its highly anticipated new network!
With Quic Broadband only making a bang in the market in 2023, we experienced what can only be described as explosive growth in the business – which was both a massive blessing and honour to see such great community response, but also came along with other significant challenges.
Putting a long story short, the massive amount of new customers and services being connected put continued strain on the Quic network, which while was built for this purpose and it’s own growth projections – our growth projections were just simply wrong as didn’t take into account such a large uptake.
We’ve now pulled out all the stops; from bringing on board new network talent into our Infrastructure team, redesigning a new network from the ground up, installing new physical routing hardware around the country, and finally migrating all Quic connections across to the new network.
This has now resulted in a brand new network routing core, with 100Gbps backbone link capacity between datacentres, new upstream transit and IX capacity and additional LFC handover capacity just to name a few upgrades.
While further tweaks are still being conducted to further improve our new network for customers and some further changes and improvements are to be expected over the coming weeks, we’re pleased to see the fruits of our labour come to fruition with customers now experiencing more consistent connectivity, vastly decreased packet loss and increased overall satisfaction.
We know that during the time of our previous network being strained, we caused inconvenience and interruptions to your connectivity, and have been just as eager to get this resolved as you have been – however it’s been imperative throughout this process that we complete these upgrades through rigorous planning and delivery to ensure we were successful that this new network would tick the boxes needed for our updated growth projections.
A massive thank you to each and every customer who stuck with us through these planned upgrades and migration – we know it hasn’t been easy, and for those who couldn’t hang on for the new network, absolutely no hard feelings, we understand, and hope to see you back one day.
Most importantly though, for all our Quic customers, we hope you’ve noticed and are enjoying the changes in our new network! While we’re in a good place, we do have a few final touches to add in, including some switching upgrades, adding in additional peering with other networks (this in particular will bring those ping times down for those in the South Island), implementation of additional route reflectors and further touches to increase network resiliency.
We’re also looking forward to opening up our new authentication stack in the coming weeks, which will allow greater connection performance through IPoE/DHCP authentication – stay tuned for this big release.
If you’re not already, we strongly recommend signing up to our status page to receive updates on upcoming maintenance, in particular upcoming work to improve the new network, and the rollout of our new authentication stack to open up IPoE/DHCP capability.
We also couldn’t have been as successful in competing this without the valuable input, analysis and help from our team of beta testers, who have been a critical part of testing our new network for months, and also our upcoming new authentication stack.
From all us at Quic, thank you for all your unwavering support to help us in our mission to build the best ISP catered to the tech-savvy community. We’ve got so much more planned and can’t wait to share it all with you. 🧡
Onwards and upwards! 🚀
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Hi,
If I have the HyperFiber ONT, the Nokia model, can I get the 2.5Gbps plan and move my public on the ONT, while connecting my firewall via 2x 1Gbps links to the ONT ? I can load balance traffic on my FW to make use beyond the 1 Gbps link limitation ? Can I DMZ the public IP address to my FW’s private IP ? Do I have access to configuration on the ONT ?
Thanks
Unfortunately LACP or bonding isn’t an available feature of the ONT, and to be able to use Hyperfibre must use the 10G port on the ONT.
Not really doing LACP – I would SDWAN on those 2 links, selecting based on my own SLAs. Not really expecting any functionality from the ONT side except provide the 2.5Gbps to my home and allow me to connect 2x 1Gbps connections (like internal devices in this case) to the ONT – while the ONT is doing everything NAT, Routing, etc. Those 2 connections in this case would be feeding two different WAN interfaces on my firewall, providing indeed a private IP to each, while I do the rest on my FW. I hope it makes sense. The only thing I need is to DMZ all traffic hitting the ONT public IP address to one of the 1Gbps links private IP. Thoughts?
Understood. Unfortunately as RGW mode for ONTs is no longer available, and can only be provisioned in standard mode (being bridging to a downstream router), the ONT can’t perform any routing duties, so this wouldn’t be possible. The only way to utilize 2x 1G ports on an ONT would be to purchase 2x “Sprinter” plan connections, which would of course have separate public IPs etc.
Ok, that makes sense then. I’ll think about the best option then but if I decide to go ahead with the second Sprinter plan how do I go about that ? Just order another one on the same address ?