Fees & Terms of Service

Full service fees listing

No-one likes fees on top of services – which is why we’re up front and keep ours to the bare minimum. You’ll see our full list of fees (in addition to your your base monthly service fee) below.

Fee NamePriceOccurrence
Setup Fee$29One-off setup of a new connection at time of order.
Late Payment Fee$15Added once payment has not been received by 5 days after an invoice due date.
Reconnection Fee$49Payment to reconnect a service which has been terminated for non-payment (in addition to payment of the overdue balance and any late fees incurred).
No Fault Found Fee$199Payable if a fault is lodged with a fibre company which is proved to not be caused by the fibre infrastructure (e.g. internal wiring, fibre damaged within your property boundary or router misconfiguration)

What happens if I don’t pay my bill?

In order to keep our prices low, Quic uses a lot of automation behind the scenes to cut out manual work. This means that if you fail to make payment on an invoice, our systems will perform the following actions:

Days overdueAction
1 dayFirst invoice overdue reminder email sent.
3 daysSecond invoice overdue reminder email sent.
5 daysLate fee added to overdue invoice.
Service suspended & disconnected.
Service suspension email sent.
Service is restored immediately once invoice has been paid.
10 daysThird & final invoice overdue reminder email sent.
14 daysService terminated & disconnected.
Service termination email sent.

Terms of Service

1. General Conditions

  1. All services are provided on an “as is, as available” basis.
  2. Quic Broadband gives no warranty, express or implied, for the services provided, including any reimbursement for losses due to disruption of services by Quic Broadband or its providers for any amount greater than the fees paid by the customer to Quic Broadband for the services. The customer irrevocably waives all right to claim reimbursements for any losses, including but not limited to lost business income as a result of interruptions to services provided by Quic Broadband.
  3. The customer warrants to Quic Broadband that they will use the services provided by Quic Broadband in a manner consistent with the laws of New Zealand and any local laws to which the customer is subject in its use of the internet. The customer further indemnifies Quic Broadband against all liability for the illegal use of the internet and any criminal, civil or other sanctions which may result from the illegal use of the internet in any and all jurisdictions in which the customer operates using Quic Broadband’s network in any way.
  4. You may have the benefit of statutory guarantees under the Consumer Guarantees Act 1993, unless you use, or hold yourself out as using, the services for the purposes of a business.
  5. While we take all reasonable security precautions, the nature of telecommunications and email services means that we cannot guarantee confidentiality of any calls or transmissions you make using our services.
  6. We may vary the service or price from time to time, or decide to stop providing a particular service. We will notify you via email prior to making a variation to your service.

2. Accounts

  1. All invoices for your service will be delivered to the email address on your account. Quic Broadband accepts no liability for disruption to services due to the inability to contact the customer. It is the customer’s responsibility to provide Quic Broadband with a valid and current email address that allows emails from Quic Broadband that can get through your spam filter. Quic Broadband retains the right to refuse service to anyone at any time for any reason.
  2. Your first invoice for your service from Quic Broadband will be generated upon receipt of your order. This invoice is due immediately before any service is provisioned.
  3. If any invoice falls overdue, it will be subject to a late payment fee of $15 per invoice.
  4. Quic Broadband does not provide refunds for any service purchased by the customer, unless in the case where Quic Broadband is unable to provide the service ordered.
  5. You are responsible for any costs incurred to Quic Broadband, or any of its assigned agents in the recovery of any debt, including but not limited to; debt collection costs, travel costs, process serving costs and legal costs.

3. Internet Connections

  1. You must have the authorisation of the telephone account holder to signup to a service.
  2. You must supply current supplier information such as your phone number or account number as required.
  3. In the event of transferring internet services to Quic Broadband, please do not terminate the internet service before Quic Broadband transfers your internet connection.
  4. It may take up to 10 business days before your internet connection is established.
  5. Please check with your current provider on conditions and early termination fees surrounding the termination of your service before signing up. Quic Broadband will not be liable for any early termination charges from previous providers.
  6. The day you signup is the start of your billing period. If you are not connected for up to 14 calendar days after the signup date, we will not refund these 14 calendar days or change your start of billing date.
  7. LFC Supplier charges will apply at the prevailing rate for any additional services supplied such as wiring, technician visits and other such work conducted by Telecom or its subsidiary companies or contractors in relation to the provisioning, management or troubleshooting of services supplied where not set in our service fees listing.
  8. All services come with no performance guarantees or service availability guarantees.
  9. After an invoice has fallen overdue for 14 days, your service will be terminated. At which point, your connection will be subject to reconnection fees and all debt collection costs.
  10. Fair Usage Policy for Unmetered connections
    1. For connections without a data limit, you are permitted to utilise as much internet data as you please providing it doesn’t affect other customers on our network. These measures are put in place to ensure every customer has a fast and reliable internet connection.
    2. If Quic Broadband suspects “foul play” or your connection is affecting other customers, we may also contact you to advise a desired resolution path

4. Termination

  1. This contract may be terminated by Quic Broadband without cause, by giving the customer notice.
  2. No refunds for the services remaining period will be provided if a cancellation is before the customer’s next billing due date.
  3. Quic Broadband may, at its sole discretion, cancel an account at any time if, in its opinion, the customer has failed to abide by this contract or the Acceptable Use Policy or any other policy relating to Quic Broadband’s operations and any future policy or change of policy which is determined as being necessary at the sole discretion of Quic Broadband. In such case, Quic Broadband shall be entitled to all reasonable costs and expenses of such enforcement including collection fees, court costs and legal fees.

5. Technical Issues

  1. In relation to the use of a particular amount of bandwidth, upon purchase of a service through Quic Broadband, the customer agrees to abide by the appropriate Acceptable Use Policy.
  2. Quic Broadband maintains control of all IP numbers and addresses that may be assigned to the customer and reserves the right to change or remove any and all IP numbers and addresses to the customer’s service.

6. Acceptable Use Policy

  1. It is Quic Broadband’s intent to provide its customers with good quality services where reasonably possible. Without prejustice to or derogation from any of its general rights of termination, as provided herein Quic Broadband reserves the right to immediately terminate without notice, any service provided to the customer which violates this Acceptable Use Policy.
  2. The customer agrees that they will not undertake any unlawful purpose. This includes, but is not limited to; posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening, defamatory, or which infringes the intellectual property of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offence.
    1. Violate the law of any foreign state or in particular the laws of the country in which the customer resides.
    2. Impersonate any person, entity or computer address, engage in sender address falsification, forge anyone else’s digital or manual signature, or perform any other similar activity.
    3. Access any other person’s computer or computer system, software or data without their knowledge and consent; breach the security of another user; or attempt to negate the user authentication or security of any host, network or account.
    4. Interfere with the computer networking or telecommunications service to any user, host or network, including without limitation, denial of service attacks, flooding of a network, overloading a service and attempts to “crash” a host.
    5. Infringe any copyright, patent, trademark, trade secret or other intellectual property right registered in New Zealand, any other country or under an international agreement.
    6. Publish material which consists of any form of occult, illegal activities, racism and hate speech, violence, phishing, scams, plagiarism, hacking, stolen internet content, malware, spam URL’s or other unacceptable content as determined in the sole and exclusive discretion of Quic Broadband.

7. Privacy

  1. Quic Broadband reserves the right to disclose information about the customer requested for a lawful purpose by a third party organisation and without limiting the total scope of what Quic Broadband will disclose. Quic Broadband will disclose information in the following circumstances:
    1. Where Quic Broadband is required to do so by law.
    2. For the purpose of the transfer of a business asset.
    3. To enforce or apply its services and other contracts, or protect rights, property or safety of Quic Broadband, its users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
  2. From time to time, Quic Broadband will collect information entered; through our website, given by telephone or through electronic mail. For billing purposes, Quic Broadband will also collect credit card information via our credit card merchant gateway provider (Stripe and/or Paystation) and billing addresses. The customer agrees to allow Quic Broadband to collect and hold this information for relevant business purposes.
  3. The customer agrees that Quic Broadband may use personal information stored by Quic Broadband in order to contact the customer by electronic mail concerning the use of its services and other promotional marketing material regarding Quic Broadband’s business services, operations and products.
  4. The customer waives any right it may have to claim against Quic Broadband, in relation to any possible breach of privacy related legal obligations. The customer warrants that they will take all necessary steps to protect their personal information from unauthorised access, including but not limited to, signing off after the use of a publicly shared computer.
  5. The customer warrants that they will provide accurate, timely and relevant information to Quic Broadband in relation to any matters which Quic Broadband may require for the purposes of updating information.
  6. Quic Broadband takes all reasonable precautions to ensure data security of information transmitted as part of the account onboarding and management portals, by utilising protocols such as SSL and TLS.