Currently every new Hyperfibre connection requires a technician visit to replace the existing Chorus GPON ONT with a Hyperfibre ONT.
Both Quic and Chorus believe that many of our customers could complete this work without a technician visit, especially those with a connectorised Internal Termination Point (used for Chorus 3rd and 4th generation GPON ONTs). If this is correct, the expectation is that the option to self-upgrade the ONT would streamline and improve the customer experience of upgrading to Hyperfibre.
As part of this, Quic Broadband has entered into a trial with Chorus to test the feasibility of this for new Hyperfibre orders within a Chorus area.
As part of this trial, up to 40 customers placing eligible Hyperfibre orders in Auckland or Wellington may be selected by Chorus to self-upgrade their ONT with a Hyperfibre ONT themselves, which would consist of a process as below:
- Chorus reaching out to you to ask whether you’d like to take part.
- Chorus dispatching an ONT replacement kit consisting of the new Hyperfibre ONT and tool to remove the fibre connector.
- You swapping your existing ONT with the new Hyperfibre ONT using the included tool.
- Package up the old ONT and send back to Chorus using the pre-paid courier label.
Pretty cool huh? Want to take part? Order a Hyperfibre connection in Auckland or Wellington through Quic, and you could find yourself as part of the trial!